Overview

Our refund and returns policy lasts 3 days. If 3 days have passed since delivery of your purchase and no inquiry has been receive, we can’t offer you a refund or exchange.

To be considered for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

• Gift cards
• Sale Items
• Downloadable software products
• Commissioned artwork

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer before filing a request.

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use (applies only to artwork)
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 3 days after delivery

Refund

Many of our products are custom made/ built to order. Every product has been examined before leaving distribution to ensure no tearing, prints, or damage has taken place.

It is not the responsibility of WBM (artist) to compensate, replace, or exchange goods for any purpose that are in possession by the collector “customer” that have been damaged and/or mishandled. We will not be held liable for any artwork, stationary, and/or goods that are in possession of the collector “customer.”

Items that have been lost or damaged to improper handling of postal service upon receipt, will be reimbursed and/or replaced.

All returns must be authorized by our Customer Service Dept. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Upon investigation of the matter, we will do our best to resolve the issue. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days days. We apologize for any inconvenience this may cause.

To file for a return/exchange visit returns@wordbeforeme.com or click the link below

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email at returns@wordbeforeme.com or click the link https://wordbeforeme.com/contact-us/

Gifts and Discounted Items

We only replace items defective or damaged while in transport to destination. If you need to exchange it for the same item, send us an email at {returns@wordbeforeme.com/}.

If the item was marked as a gift and/or discounted when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate or discount code will be mailed to you.

If the item wasn’t marked as a gift or discounted at the time of purchase, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping and Returns

To return your product file a return or click the link under “Need Help?“

WBM www.wordbeforeme.com use real-time shipping, therefore shipping charges are determined upon order placement using shipping rate calculators.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping and handling charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at returns@wordbeforeme.com for questions related to refunds and returns or click on the link below https://wordbeforeme.com/contact-us/